Support
How can we help?
Guides, answers, and tickets - organized the way a help center should be.
Get help
Choose a path
Start with documents, skim the FAQ, or open a ticket when you need the team.
Documents
Guides for the marketplace, your account, deposits, and support.
Open documentsFAQ
Short answers across every help topic in one list.
Open faqTickets
Open a thread when you need the Up-YourLife team.
Open ticketsDocuments
Browse by topic
One topic open at a time. Jump straight into the guide you need.
Requesters, providers, connectors, and how a contract is paid.
- Marketplace overviewAll guides in this topic
- Create a request, offer, or connect offerFill in one page, save a private draft, or publish when ready.
- Edit a submitted proposalUpdate a proposal before the post owner views it.
- Remove or archive a postRemove a post and close pending work while keeping its history.
- Temporarily hidden postsWhat a temporary safety or legal restriction means for a post.
- Browse posts and peopleSearch, filter, sort, and open eligible marketplace results.
- PostsPost a request, an offer, or a connect offer. A connector opens the room, and each price stays on its own contract.
- Requester, provider, or connectorRole-specific platform fees, referral discounts and rewards, and when fees are collected.
FAQ
Quick answers
Common questions first. Full list lives on the FAQ page.
Open Documents from Support. Marketplace explains requester fees (5%), provider and connector fees (10%), and the 2.5-percentage-point referral discount. Account, billing, and legal sit beside it.
A marketplace for requesters, providers, and connectors. Post what you need or what you provide. A connector carries it to someone they know and opens the room. The people on that contract talk there at once. Each person is paid on their own contract.
Someone posts a request or an offer and names the price. A connector can carry that work to someone they know. The requester funds the work and pays a 5% platform fee (2.5% when referred). Providers and connectors pay a 10% platform fee on applicable earnings (7.5% when referred), collected when completed work funds are released from escrow. A referrer's separate 2.5% reward is paid when the referred participant's fee is collected.
From Markets, start a new market with a clear title and one focus. You become the owner and earn $0.10 + 0.1% on each opened contract there (buyer-paid) - open Owner earnings & strategy for the full note. Agree to Terms of Service and Privacy Policy before Create. After Create you land on that market page - a guided tour can walk requirements, depth, and a first sell order. Description supports Markdown with auto-preview. Split unrelated offers into separate markets. When your market goes live, you get a web notice (Telegram and email if linked and you are away); site admins get the same stack; the news channel posts a public alert with market, Help, and FAQ links - never your private contact details.
A contract opens when buy and sell orders match (or when messaging a sell order under escrow rules). On Contracts, each row shows You buy / You sell, Buyer (pays escrow) vs Seller (delivers), price, and escrow - grouped Opened / Paused / Ended. Guests see a Guided tour card (Sign in + X; refresh restores until Sign in).
Open a ticket under Support. Include your username and a short description - replies stay in that thread. Support replies come from Up-YourLife with a clear greeting and the specialist who helped you.
Payment can sit in escrow until both sides finish the agreement. Fees show in the escrow panel before you confirm. Support is via tickets - we do not use fake trust badges.
A requester posts a price for work they need. A provider posts a price for work they offer. A connector can post an introduction, or pass the work to the next person. The requester pays a 5% platform fee (2.5% when referred) with project funding. Providers and connectors pay a 10% platform fee on applicable earnings (7.5% when referred) when completed work is released from escrow. A referrer's 2.5% reward is separate from the discount and is paid when that participant's fee is collected.
