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Documents
Guides for open market, markets, contracts, escrow, billing, and legal.
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Open Market, Open Price, and Open Escrow - crawlable guides for rooms, visible prices, and held funds.
- Open market overviewAll guides in this topic
- Buy and sell services onlineCreate or join a market, post orders, and use escrow when the deal flow requires a hold.
- Secure escrow marketplaceHow payment stays held until both sides finish - fees, watermarks, and support paths.
- Direct buyer seller platformNegotiate in market rooms without a middleman rewriting your price.
- Open price marketplaceListed prices stay in the book; escrow totals show before you lock funds.
FAQ
Quick answers
Common questions first. Full list lives on the FAQ page.
Open Documents from Support. Use the left topic menu for Open market, Account, Markets, Contracts, Billing, Escrow, and Legal. Open market covers buy/sell services, secure escrow, direct deals, and open price.
From Markets, start a new market with a clear title and one focus. You become the owner and earn $0.10 + 0.1% on each opened contract there (buyer-paid) - open Owner earnings & strategy for the full note. Agree to Terms of Service and Privacy Policy before Create. After Create you land on that market page - a guided tour can walk requirements, depth, and a first sell order. Description supports Markdown with auto-preview. Split unrelated offers into separate markets. When your market goes live, you get a web notice (Telegram and email if linked and you are away); site admins get the same stack; the news channel posts a public alert with market, Help, and FAQ links - never your private contact details.
A contract opens when buy and sell orders match (or when messaging a sell order under escrow rules). On Contracts, each row shows You buy / You sell, Buyer (pays escrow) vs Seller (delivers), price, and escrow - grouped Opened / Paused / Ended. Guests see a Guided tour card (Sign in + X; refresh restores until Sign in).
While escrow is held, system watermarks protect media. They clear after release under the watermark rules.
Open a ticket under Support. Include your username and a short description - replies stay in that thread. Support replies come from Up-YourLife with a clear greeting and the specialist who helped you.
Open Market: rooms anyone can join. Open Price: listed prices stay visible in the book. Open Escrow: funds wait until both sides finish. Those three lines are the product promise - not marketing badges. The home page (#get-started) maps the same pillars under How it works, service bands, and the FAQ strip.
