← Support

Account

Signing in

One account. Pick email, Google, or Telegram - then continue. No second path for the same method.

Email

  • Use the address and password on the sign-in form.
  • New accounts get a verification link before the session unlocks.
  • Forgot password sends a reset link to that same inbox.
  • Resend waits 60 seconds between tries, max 3 per hour for the same address.
  • No mail arrives if that address is not linked on the account yet - sign in with Google or Telegram, add email under Profile, or ask support/admin to attach it.

Google

  • Opens Google’s consent screen, then returns you to Up-YourLife.
  • If that Google identity already maps to an account here, you land signed in.
  • Google-only accounts have no email password yet. Forgot password and email sign-in will ask you to Continue with Google instead of sending a reset link.
  • After Google sign-in, open Profile to add a verified email and set a password if you want email login later.
  • Connect never merges accounts. If Google is already on another profile, delete that account first (or ask support), then connect here.

Telegram

  • Uses Telegram Login Widget on the site - not a second password field.
  • There is no Telegram mini web app. Sign in on the website, or use email / Google.
  • Opening our bot and tapping Start (/start) creates or links your Up-YourLife account so the bot can deliver alerts.
  • If Widgets already knows you, we ask once: continue with that account, or use another method.

Identity already on another profile

Up-YourLife never combines accounts. If Connect says Telegram or Google is already on another profile, that identity stays locked there until that account is deleted.

  • Sign in to the other account → Profile → Danger zone → delete it (type DELETE + security check), then connect on this account.
  • Or open a support ticket if you cannot reach that account.
  • Full delete steps: Delete account.

Switching Telegram accounts

Telegram stores the Widgets login on Telegram's domain. Up-YourLife cannot delete that browser cookie, so this site cannot force "Log in as …" to become a phone form in the same browser.

  • Continue with the saved Telegram account when that is the one you want.
  • Or use email / Google on the same sign-in page.
  • For a different Telegram number in the same browser profile: open Sign in in a private / incognito window and use Telegram there.
  • Optional cleanup: Telegram app → Settings → Privacy → Connected websites → remove this site, then reload Up-YourLife.

Session

  • After a successful sign-in, your browser keeps a secure session cookie until you sign out or we clear it for security.
  • A brief server delay must not wipe that session in the UI - refresh once if the account bar looks empty.
  • See also: FAQ - slow sign-in or empty account bar.

Second factor

When MFA is on, finish with passkey, authenticator, email code, or a recovery code - whichever you enabled. The sign-in page shows icon buttons for each method your account actually has.

FAQ on this topic

Short answers for this page. Full list: Support FAQ.

Email and password, Google, or Telegram Login Widget on the site. There is no Telegram mini app. Opening our bot with /start creates or links your Up-YourLife account so the bot can message you. One identity maps to one account. MFA can add a second step when you enable it.

Community

Ask or share tips for this topic. Keep it kind - no private keys, balances, or personal data.

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