01
Account security
Manage sign-in methods and sessions. Available additional verification includes passkeys, authenticator apps, and email codes.
Trust & Safety
Make informed choices at every step.
We make the platform’s rules and contract steps easier to see. Here are the controls available to you—and the risks no marketplace can remove for you.
Platform safeguards
What the platform helps you do
These tools support safer participation; they do not eliminate every risk in peer-to-peer work.
02
Marketplace standards
Posts must be accurate and lawful. Content that violates the Terms or is subject to a safety or legal restriction may be hidden or removed.
03
Visible deal terms
Review the contract, applicable fees, and payment steps in the product before confirming. Deal rooms keep discussion with contract participants.
04
Help when needed
Contact Support with questions. Raise contract concerns through the reporting and support processes available to you as soon as possible.
A practical checklist
Steps you can take before and during a deal
Protect your account
Use a unique password, enable an available additional verification method, and review linked sign-in methods.
Read the agreement
Confirm the work, price, timing, fees, and cancellation or dispute process before accepting.
Keep communication in context
Use the contract room to discuss the work and keep relevant information about what was agreed.
Speak up early
Contact Support or use the contract’s reporting process if something does not look right.
Questions or concerns?
Reach the support team
Open a support ticket or review the guides for accounts, contracts, and payments.