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Contracts

How contracts work

After a chat is accepted, both parties can manage a shared contract: open, pause, resume, or end it from the conversation menu. Auto-matched order-book deals first appear as Awaiting accept until both sides accept. On Contracts, each row leads with You buy or You sell, then Buyer (pays escrow) and Seller (delivers work), plus price and escrow. Groups Awaiting accept / Opened / Paused / Ended expand one at a time. Guests see a bottom-left Guided tour card (Sign in, Docs, FAQ). X collapses to a help button; a full refresh restores it until Sign in.

Awaiting accept

Order-book auto-match and click Open contract create a pending deal. Messaging unlocks after the required accept(s). On Messages, the match panel and open chats show the market title, your buy/sell role, fixed price, contract status, and escrow status in one strip (same facts you see on Contracts). Decline either as unavailable (your order is removed when you have one) or prefer not this person (locked orders return; that pair will not auto-match again). If the other side does not answer within 3 days, the request cancels and their order is removed as unavailable.

Opened

When a chat starts, the contract is marked as opened. This is the active state for normal messaging and negotiation. Messages keeps the market, role, price, contract status, and escrow status visible at the top of the thread so you do not need to leave chat to check the deal.

Paused

Either party can pause the contract. You will be asked which side the issue is on, a short reason, and when the pause should expire. Learn more in Why we ask about the pause reason.

Resumed

If the pause is resolved before expiry, either party can resume the contract so both sides can continue.

Ended

A contract can be ended manually, or it may end automatically if a pause expires without a resume.

FAQ on this topic

Short answers for this page. Full list: Support FAQ.

A contract opens when buy and sell orders match (or when messaging a sell order under escrow rules). On Contracts, each row shows You buy / You sell, Buyer (pays escrow) vs Seller (delivers), price, and escrow - grouped Opened / Paused / Ended. Guests see a Guided tour card (Sign in + X; refresh restores until Sign in).

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