Fair fee returns
Escrow and related fees are calculated based on which side caused the pause. Telling us whether the issue is on your side or the other party's side helps us apply the correct return rules.
Pausing contract
When a contract is paused, we need a clear record of what happened so both parties are treated fairly-especially when escrow fees may be returned.
Escrow and related fees are calculated based on which side caused the pause. Telling us whether the issue is on your side or the other party's side helps us apply the correct return rules.
A short pause reason and issue attribution create a shared record in the chat. Both parties can see what was reported and when the pause is set to expire.
Pauses without context can lead to disputes. Collecting this information up front reduces confusion and supports a cleaner resolution if the contract later ends or resumes.
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Short answers for this page. Full list: Support FAQ.
Fee returns depend on that answer. Pick the side that caused the pause so escrow can settle fairly.
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